Refund policy

Shipping, Returns, Refunds & Limited Warranty Policy

This policy applies to EZ No Slip™ products purchased directly from Good Planet Products LLC through eznoslip.com. Products purchased from another retailer are subject to that retailer’s return and refund policies, although the Limited Warranty below may still apply.

Shipping

Orders are generally processed within 2–3 business days. Orders are not processed or shipped on weekends or holidays. Order processing and delivery may be delayed because of high order volumes, severe weather, carrier disruptions or other circumstances beyond our reasonable control.

Available shipping methods, carriers and charges are calculated and displayed at checkout. Shipping charges and delivery estimates may vary based on the carrier, destination and delivery method selected.

We currently ship only within the contiguous United States—the lower 48 states. We do not currently ship to Alaska, Hawaii, U.S. territories or international destinations.

Delivery estimates begin after an order has been processed and transferred to the carrier. Carrier delivery dates are estimates and are not guaranteed by Good Planet Products LLC.

If we cannot ship your order within the stated timeframe, we will notify you and provide any cancellation or refund options required by applicable law.

Returns

EZ No Slip coatings may be returned within 30 days after delivery only if:

  • The coating container is completely unopened.
  • The product is unused and in its original condition.
  • The product is returned with its original packaging.
  • Proof of purchase is provided.

Opened coating containers are not returnable unless the product arrived damaged or qualifies for coverage under the Limited Warranty below.

Before returning a product, contact us at info@eznoslip.com to request return authorization and return instructions. Returns sent without authorization may be delayed or refused.

Customers are responsible for return-shipping charges for ordinary returns. We recommend using a trackable shipping method. Good Planet Products LLC is not responsible for returned products lost or damaged while being shipped to us.

Original shipping charges are not refundable on ordinary returns unless required by law.

Refunds

After we receive and inspect an authorized return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing time after issuance will depend on your bank, credit-card company or payment provider.

A refund may be denied if the coating container has been opened, the product has been used, the return was requested after the 30-day return period, or the returned product does not otherwise satisfy this policy.

Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery. If an item arrives damaged, defective or incorrect, contact us as soon as reasonably possible at info@eznoslip.com.

Please provide:

  • Your name and order number.
  • A description of the problem.
  • Photographs of the product, packaging and shipping damage, if applicable.

After reviewing the claim, we may replace the item or provide a full refund, including applicable original shipping charges.

Good Planet Products LLC will pay reasonable return-shipping charges when we require the return of an item that arrived damaged, defective or incorrect.

Exchanges

An unopened and otherwise return-eligible coating may be exchanged within 30 days after delivery for:

  • The same product in a different available size.
  • A higher-priced product.

The customer is responsible for:

  • The cost of returning the original product.
  • Any difference in product price.
  • Any additional shipping charge disclosed before the replacement product is shipped.

The returned coating container must be completely unopened, unused and in its original condition and packaging. Exchanges are subject to product availability.

Please contact info@eznoslip.com before returning an item for exchange.

Limited Warranty

Who and What Is Covered

Good Planet Products LLC warrants EZ No Slip products to the original purchaser for [INSERT WARRANTY PERIOD] from the original purchase date.

This Limited Warranty applies when the product:

  • Was purchased from Good Planet Products LLC or an authorized seller.
  • Was within its stated shelf life when applied.
  • Was stored properly.
  • Was applied to a suitable surface.
  • Was prepared, applied, cured, used and maintained according to all product directions.
  • Has not been altered, contaminated or misused.

Proof of purchase is required.

Customer Responsibility

The purchaser and user are responsible for:

  • Determining whether the product is suitable for the intended surface, environment and use.
  • Testing the product in a small, inconspicuous area when appropriate.
  • Properly preparing the surface.
  • Following all application, drying, curing, use and maintenance instructions.
  • Exercising appropriate care because no coating can prevent every slip, fall or accident.

What Is Not Covered

This Limited Warranty does not cover damage, failure, reduced performance or other problems resulting from:

  • Improper surface preparation.
  • Improper application, dilution, storage, curing, use or maintenance.
  • Application to an unsuitable, contaminated, damaged or deteriorated surface.
  • Failure to follow product instructions.
  • Normal wear and tear.
  • Excessive abrasion, abuse, misuse, alteration or neglect.
  • Exposure to conditions beyond the product’s intended use.
  • Movement, cracking, failure or deterioration of the underlying surface.
  • Accidents or circumstances beyond the reasonable control of Good Planet Products LLC.
  • Labor, removal, surface repair, reapplication or other third-party costs.

Results may vary depending on the surface, preparation, application, environment, use and maintenance.

How to Make a Warranty Claim

To submit a claim, contact:

Good Planet Products LLC
Email: info@eznoslip.com
PO Box 2362
Santa Fe, NM 87504

The claim must be submitted during the warranty period and include:

  • Proof of purchase.
  • The product name and, if available, batch or lot information.
  • A description of the surface preparation and application process.
  • A description of the claimed defect or failure.
  • Photographs or other information reasonably requested to evaluate the claim.

Good Planet Products LLC may require return of the remaining product or its packaging. If an eligible warranty return is required, we will provide return instructions.

Exclusive Remedy

If Good Planet Products LLC determines that a product is covered by this Limited Warranty, the purchaser’s exclusive remedy will be, at Good Planet Products LLC’s sole option:

  • Replacement of the covered product.
  • Refund of the original product purchase price.

This Limited Warranty does not cover labor, application, removal, reapplication, surface restoration or related expenses.

Limitation of Liability

To the extent permitted by applicable law, Good Planet Products LLC will not be liable for incidental, indirect, special or consequential damages arising from the purchase, application, use, removal or performance of the product.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Nothing in this policy limits any warranty, right or remedy that cannot legally be excluded or limited.